FAQ

Here is a list of the most frequently asked questions about UsersThink, as well as their answers.

If you don't see your question on here, feel free to write John (the CEO) at anytime: [email protected]

List of questions:

  1. What is UsersThink and what does it do?
  2. So what would be a landing page that would work well for UsersThink?
  3. How do I pay?
  4. What exactly do I get from you?
  5. How long till I get the results? How do I get it?
  6. Who are the participants that are giving me feedback?
  7. What are the questions they're asked?
  8. What do the results look like?
  9. Can I direct them to click around the page?
  10. Can they give me feedback on multiple pages, a funnel of some sort, or of my site as a whole?
  11. How about a form, can they give me feedback on a form?
  12. My page isn't in English, can I get feedback in a language other than English?
  13. Can I get feedback on my mobile app, or only from mobile devices?
  14. Can I get feedback on my new mockup? Will that work?
  15. I have a page behind a login screen, will that work?
  16. Can I use my own questions?
  17. Can I specify a very specific demographic for the users giving me feedback on my page?
  18. Boy, you sure say "no" a lot. How come there are so many limitations with UsersThink?
  19. I'm nervous that the feedback will be hard to take. What should I do?
  20. Hey buddy, you didn't answer my question!
  21. All right, I'm sold. How do I get started?

What is UsersThink and what does it do?

UsersThink makes it easy to get feedback from real people on any landing page or web page of any website in the world.

Just give us the specific URL of a page you'd like feedback on, and we'll recruit users from across the USA, collect info on them, ask them questions from our predetermined questionnaire, inspect their answers to make sure they are useful and high quality, collect them into an easy to read PDF, and email you the results within 24 hours of placing your order.

With that feedback, you'll gain clarity and insight on what works, what doesn't, how people view your page, and all sorts of other signals that will help you improve for greater success.

All you have to do is pick your URL for feedback, select the number of participants to get feedback on, pay, and we'll do the rest!

So what would be a landing page that would work well for UsersThink?

Really it can be any specific page on your website. Beyond just specialty landing pages, like squeeze or PPC pages, it'll also work for pretty much anything, such as a:

— Home page
— Prototype or mockups (InVision, Axure, Balsamiq, etc.)
— Page from a landing page service (Unbounce, LaunchRock, Instapage, etc.)
— Pricing/order page
— Coming soon/early offer page
— Product page

Really any page on your site, or any site, that's important to you!

How do I pay?

Pay with your credit card via our order links, which uses Stripe to handle credit card processing safely and securely.

If you're having any trouble while ordering, or any questions about payments, feel free to email John (the CEO) at [email protected]

What exactly do I get from you?

Within 24 hours of ordering from us, we'll send you an email from [email protected] (so make sure you can accept that in your inbox), containing a PDF of the participants responses to our pre-selected questions, as well as a handy one page guide for helping you interpret and put into use your new feedback.

You won't need to setup any special account, load or install anything special to view the results, and it'll be easy for you to share the results with colleagues as you work to improve your landing page.

How long till I get the results? How do I get it?

All order should be completed and delivered to you within 24 hours of placing your order. We strive to get it to you much sooner, so you'll probably get your order well before the 24 hours is up!

You'll receive the report PDF via email from this address: [email protected]

So be on the lookout for an email from us!

It's been more than 24 hours and I haven't gotten the results. What gives?

Ack, that's no good! :(

First off, if it's been more than 24 hours, check your spam folder in the email you submitted during checkout. Every now and then our report emails get stuck in the spam folder, which is never fun.

If the email from us isn't in your inbox or your spam folder, then shoot John (the CEO) a quick email about it: [email protected]

You can also respond to the receipt email you should have received shortly after placing an order with us.

We'll do everything we can to help, and we always strive to get order completed and sent within 24 hours!

Who are the participants that are giving me feedback?

They're English speaking web users, 18 years of age or older, from all across the USA.

They are people who have never been to your specific landing page before, and are instructed to view the entire page without clicking on any links or filling out any fields on the page itself.

Once they fill out their answers to our questions, we go over them to make sure that they have answered in a way that will be helpful to you. If there's a response that doesn't meet our standards, we will get a new participant to write about your landing page, until we have collected enough responses to fulfill your order.

What are the questions they're asked?

This is standardized for every report, regardless of the page being submitted, as a way to make sure we always deliver high quality feedback.

You'll receive info on each participant, which is their gender, age, and computer experience level (Beginner, Intermediate or Advanced).

And here are the questions that they answer:

1. What's your first impression of this page?

2. What didn't you like about this page? Why?

3. If you could only change one thing about this page, what would you change? Why?

4. What did you like most about this page? Why?

5. Would you recommend this page to a friend if the content was relevant to them? Why or why not?

You'll get this info from each feedback participant that goes to your page.

We're always testing out new questions and approaches, so if things change, check back here, we'll update this page as it happens!

What do the results look like?

Here is an example of real feedback from a real participant (originally giving feedback on a very early version of the UsersThink homepage):

31 – Female – Intermediate experience level

1. What's your first impression of this page?
My first impression of this page is that it seems simple and easy to understand. There is not an overwhelming amount of data to get through and it is easy to determine what this web page is about and its purpose. It also appears easy to navigate and there is nothing about it that appears confusing. I like the fact that graphics are used to represent the different categories of content that exist.

2. What didn't you like about this page? Why?
I did not particularly care for the color palette. I believe that more vibrant colors and interesting graphics could have been used that would make the web page look more attractive and interesting. While the fonts used are clear and easy to follow, I feel that they could have been more elegant and sophisticated looking. The design lacks a certain amount of professionalism.

3. If you could only change one thing about this page, what would you change? Why?
I would change the color scheme, it cheapness the whole look of the page. It does not look like a professional designed it and this could potentially turn people off. It also has the overall appearance of being a little too basic in the design. It looks like a little more information could have been used to explain the site's purpose and value.

4. What did you like most about this page? Why?
I like the ease of use in the design. It is very simple to read and understand. There is nothing that is confusing and it is very clear what the purpose of the site is and what information will be provided in each section of the page. For example, I appreciate the fact that the pricing button is large and clear and I do not have to waste any time wondering where I can find pricing. It does not look like anything is being hidden from anyone.

5. Would you recommend this page to a friend if the content was relevant to them? Why or why not?
I would definitely recommend this page because it provides information in an easy to use, simple and direct format. Anyone can easily understand the purpose of the site and there is no confusion regarding the service that is being advertised. I found the site both direct and useful and those are two things that I greatly appreciate.

Responses that you receive might be shorter or longer than this example, but this is the type of feedback you should expect to receive.

Can I direct them to click around the page?

Right now we don't allow for special instructions for our users, and in fact, we instruct them not to click around, so they can stay on that one page you gave to us.

But we do tell them to view everything on the page so they will scroll up and down to get a full sense of it.

Can they give me feedback on multiple pages, a funnel of some sort, or of my site as a whole?

We instruct all our users to fully view whatever page is given them, but to not click around, so any sort of multiple step action, such as a conversion funnel, or any multiple page setup, is not something they can fully comment and give feedback on.

But one thing that a number of our customers have found helpful is getting feedback on the first page of a multiple page funnel. Even if that's only the start, our participants have been able to give helpful feedback that's given our customers better insight into their multiple page funnels, and what to do to improve it.

As far as feedback on an entire site, you'll get a good overall sense of how people perceive your site if you send them to your homepage for feedback, but like the multiple steps issue above, we can't send them to every page on your site.

How about a form, can they give me feedback on a form?

So there's no question that our participants can give you feedback on any page, including one with a form. In fact, you can get a lot of feedback on a form on a page without our participants doing anything other than looking at it!

But we still instruct them not to click, so you won't be getting feedback on the experience of filling out the form.

Not sure if your page is right for feedback, or if you'll get thoughtful feedback on the form on your page? Send it to John (the CEO) at [email protected] and he'll take a look and let you know if it's a good fit for UsersThink or not.

My page isn't in English, can I get feedback in a language other than English?

So originally I would have said that if your page isn't in English, it won't be a good fit for UsersThink feedback, since our users can only be guaranteed to understand English.

But we've had a few customers who, knowing the likelihood of a language barrier, still submitted their landing pages to us for feedback, and actually got helpful results from it.

One of the things this type of feedback speaks to is how well your design, layout and tone imply what you want to convey with your landing page. It can actually be a case where you'll get insights that might get lost on those who understand the language of your site.

With that being said, the best uses of UsersThink are still for pages written in English, but don't 100% rule out UsersThink feedback in these cases, unless you absolutely need feedback from participants in a language other than English.

Can I get feedback on my mobile app, or only from mobile devices?

As long as it's available by a single URL without requiring any type of installation, you can get feedback on it!

But for native apps, or only getting feedback from users on mobile devices, that's not something we can guarantee.

Our users come from a number of different types of devices, and right now we don't offer a specific selection option for mobile versus other formats and sizes of devices.

Can I get feedback on my new mockup? Will that work?

Yep!

Well, in most cases. Let's go through what works and doesn't.

If you're using a mockup or landing page building tool, UsersThink can give you feedback on it as long as it's accessible via a single link, without requiring any type of password or download.

If it requires some sort of special password, requires a user to click around, or asks the user for any sort of special information to view the mockup, then it won't be a good fit for UsersThink.

As far as these types of pages, the more high fidelity, or near completion, they are, the better the quality of the feedback via UsersThink will be.

So as long as your mockup or landing page built via a tool conveys all you need in one page without needing a user to click around or take a special action, it'll be perfect for UsersThink feedback!

I have a page behind a login screen, will that work?

Nope, sorry, right now users can only give feedback on a page that is accessible by clicking a link alone, one that doesn't require any type of login or password.

Can I use my own questions?

For now we're limiting the questions that our participants answer to the ones we have already pre-selected. It's a way to ensure that we deliver you the highest quality results, and it also means you're not faced with the burden of figuring out the "right" questions, which can sometimes be a real headache.

But we're always testing out new ideas, so if you have a question you think would work well, feel free to contact us and suggest it! :)

Can I specify a very specific demographic for the users giving me feedback on my page?

Nope, sorry, right now any page you give us will be distributed to English speaking participants across the USA, but more specific targeting isn't an option in UsersThink.

With that being said, even if you have a target demographic in mind, there's often a substantial benefit from getting feedback from a broader demographic of participants.

In fact, getting feedback from a non-target demographic can help you better realize if you're communicating clearly. If someone out of context of what you're doing can understand and appreciate what you've made, then people within that context will definitely understand it!

Boy, you sure say "no" a lot. How come there are so many limitations with UsersThink?

Haha, I guess we do say "no" quite a bit! :)

But the reason for that is simple: we want to give you the best possible experience, and the only way to do that is to let you know what works and what doesn't with UsersThink.

No tool or service will be 100% perfect for 100% of all use cases, so you're much better off knowing ahead of time what we can help you with, and what we can't.

And one thing that all our customers really appreciate is how we do our best to be honest and upfront if they have a question.

We want to keep helping our customers for a very long time to come, and that won't happen if we trick you, or promise you something we can't deliver.

And if you're unsure if a certain limitation or "no" will be an issue for you and what you're looking for, just send an email to John (our CEO) and ask him: [email protected]

I'm nervous that the feedback will be hard to take. What should I do?

First off, take a deep breath. I'll do it with you!

(breath in, breath out)

Okay, feeling better?

Now here's the thing: getting any negative feedback is always hard. That doesn't change, so it's understandable to be nervous and apprehensive about it.

But I've found it's always better to learn these things early, when it's easier to make changes, than it is to delay hearing about problems, and finding out when it's harder to alter course.

But there's also an easy way to get more used to the process: submit a page that isn't yours for feedback first.

Test out the homepage of a competitor, or maybe a website you like and visit a fair amount, to see what others say.

It will probably confirm two things to you: you'll see positives and issues that other see, and you'll also see how people view things differently than you do.

I'm always amazed by how much I learn from every test I run, no matter how many times I do it, and this will give you a less stressful way to learn first hand how valuable outside feedback can be.

Hey buddy, you didn't answer my question!

Well, that's not really a question, now is it? :)

But all joking aside, we want to be as helpful and thoughtful on this as possible, so if you have a question and we didn't cover it, just send John (our CEO) a quick email: [email protected]

All right, I'm sold. How do I get started?

Great!

Okay, start by picking a specific page you'd like feedback on. Get the URL for that page.

Next, select how many participants you'd like feedback on: 6, 12, or 18.

Then go to our pricing page, or just click one of the options below to be taken to the specific payment page for each:

Fill out all the payment info, as well as entering the URL for the page you want feedback on.

And in 24 hours or less you'll get the feedback in an easy to read PDF, all via email.

Well what are you waiting for? Start now!